School Meals

PAYING FOR SCHOOL MEALS

Thank you to all parents who have activated their ParentPay accounts to pay for school meals.

Pupils can also pay with a debit or pre-paid card at the till (please note, the minimum spend on card is £1.00).

However, we have a number of students coming into school with no funds to pay for their school meal. We are careful to try to avoid any embarrassment at the till for any pupils who have no funds on their account, but we advise you check each day, or remind them not to try to purchase a meal if they do not have any funds available. While we have tried to support students, who find they have no funds at the point of purchase, we will not be able to continue to provide meals free of charge to students who are not eligible for free school meals.

Parents have asked us not to serve students who do not have any funds on their accounts to avoid building up debt, so please be aware that if there are no funds on your child's account, they will need to bring a packed lunch from home.

If you have not yet activated your ParentPay account, please can we ask that you do so at your earliest convenience. All parents need to activate their accounts whether they pay for school meals or whether they are eligible for free school meals. You can activate your account, and check your account balance, at www.parentpay.com


For those students eligible for free school meals, an allowance of £2.25 is added to their account every day. This is the total daily allowance for all purchases and is available to spend at break-time or lunchtime. We suggest students leave their allowance to spend at lunchtime. £2.25 will enable students to purchase a hot meal with vegetables and a pudding or any number of other Meal Deal offers available. If parents wish, they can add additional funds to their ParentPay account to be spent at break-time.

If you have not yet activated your account and require a ParentPay activation code, please email parentpay@northtyneside.gov.uk with your child’s name and school.


Yours sincerely,

Catering Services

North Tyneside Council

Parent Pay - cashless payments at Norham High School

It is extremely important that all parents/carers activate their account for each child that attends Norham High School.

ParentPay is used for pupils to access meals and snacks at break and lunch time.

If your child is free school meals it is again important that this account is still activated by yourself.

Using ParentPay

  • Safe: no cash handling

  • Secure: Set up payments online to pay for meals

  • Peace of mind: Manage your account and see when meals have been taken and how much your child has spent

  • Faster: Reduces queues with faster transactions at the till

  • No identification of pupils on free school meal

How to pay for school meals

Automatic top-up payments

Auto top-up assists parents and carers in ensuring their child’s school meal balance is

always in credit. It does so by allowing you to set a minimum balance which, when breached

automatically credits your child’s meal balance by a fixed amount using a balance transfer

payment.


In order to use auto top-up, you are required to set up the bank transfer facility on your

Parentpay account. As soon as this is authorised and completed by your bank, you will be

able to use the auto top-up facility. Please see the ParentPay website for more information.

If you require activation details or a QR code or Pin Number, please email parentpay@northtyneside.gov.uk

ParentPay and free school meals allowance (FSM)

If your child is eligible for free school meals, their account is credited with £2.25 each day they are in school. Purchases over £2.25 are not covered by the free school meal allowance.

Parents should always check ParentPay on a regular basis to ensure your account is in credit and that you know how much is being spent each day.

Card payments

Students can either pay using ParentPay account or use their own debit card to make purchases at the till at morning break and lunch time. They can use their card to pay contactless or chip & pin on a Barclaycard card reader.

Purchases by debit card , direct at the tills onsite, will not appear on your ParentPay account.

The lunchtime offer includes meals packaged at £2.25 along with additional individual items.


ParentPay_Till App A4_WEB.pdf

Free School Meals (FSM) at Norham High School


You're eligible for free school meals if you receive any of the following benefits:

  • income-based Jobseeker’s Allowance

  • income-related Employment and Support Allowance

  • support under Part VI of the Immigration and Asylum Act 1999

  • the guaranteed element of Pension Credit

  • Child Tax Credit (provided you’re not also entitled to Working Tax Credit and have an annual gross income of no more than £16,190)

  • Working Tax Credit run-on - paid for 4 weeks after you stop qualifying for Working Tax Credit

  • Universal Credit - if you apply on or after 1 April 2018 your household income must be less than £7,400 a year (after tax and not including any benefits you get)


If your child is eligible for free school meals, they’ll remain eligible until they finish the phase of schooling (primary or secondary) they’re in on 31 March 2022.

Applications can be taken over the telephone by calling (0191) 643 2288 or by clicking on the link below.


Archived Information - for reference only

Summer holiday July/August 2022 Free School Meal Vouchers

This scheme has now closed - Click for information (for reference only)

All FSM families (eligible and registered for FSM before 15/07/2022) received £90, per child, to cover the six weeks summer 2022 holiday.

The voucher was sent on Friday 22/07/2022

The codes were emailed from the EdenRed system

This is a one off grant.

Once you receive your code, it must then be exchanged for a gift card (by 09/09/2022) for your chosen retailer via the EdenRed website (details on the email you receive) or the entitlement will be lost.

Please contact the school by the 18th July if you believe your email address is out of date.

Any issues with the codes (not being received etc) must be sent to participation@northtyneside.gov.uk - please do not email the school during the holidays.


For those families who have missed the deadline when registering for free school meals, please contact the Welfare support teams on

0191 6432777 (choose option 2).

This team can support eligible families if they are struggling financially.

This is for North Tyneside Residents only.

May half-term 2022 Free School Meal Vouchers

This scheme has now closed - Click for information (for reference only)

All FSM families (eligible and registered for FSM before 26/05/2022) received a code for a £15 voucher, per child, to cover the May half-term 2022 holiday.

The email was sent from EdenRed system on Friday 27/05/2022.

This is a one off grant.

Once you receive your code, it must then be exchanged for a gift card (by 10/06/2022) for your chosen retailer via the EdenRed website (details on the email you receive).


Codes MUST be converted to vouchers before June 10th 2022 or the entitlement will be lost.

Please contact the school if you believe your email address is out of date.

For those families who have missed the deadline when registering for free school meals, please contact the Welfare support teams on

0191 6432777 (choose option 2).

This team can support eligible families if they are struggling financially.

This is for North Tyneside Residents only.

Easter holidays 2022 Free School Meal Vouchers

This scheme has now closed - Click for information (for reference only)

All FSM families (eligible and registered for FSM before 06/04/2022) received a code for a £30 voucher, per child, to cover the April Easter 2022 holiday.

The email with the code was sent from EdenRed on Friday 08/04/2022.

This is a one off grant.


Once you receive your code, it can then be exchanged for a gift card (by 29/04/2022) for your chosen retailer via the EdenRed website (details on the email you receive).


Codes MUST be converted to vouchers before April 29th 2022 or the entitlement will be lost.


For those families who have missed the deadline when registering for free school meals, please contact the Welfare support teams on

0191 6432777 (choose option 2).

This team can support eligible families if they are struggling financially.

This is for North Tyneside Residents only.

February half-term 2022 Free School Meal Vouchers

This scheme has now closed - Click for information (for reference only)

All FSM families (eligible and registered for FSM before 18/02/2022) received a code for a £15 voucher, per child, to cover the February 2022 half-term holiday.

The email was sent from EdenRed a on Monday 21/02/22.

This is a one off grant.


The code can then be exchanged for a gift card for your chosen retailer via the EdenRed website.

Any issues with the codes (not being received etc) must be sent to participation@northtyneside.gov.uk - please do not email the school.

Codes MUST be converted to vouchers before March 7th 2022 or the entitlement will be lost.


For those families who have missed the deadline when registering for free school meals, please contact the Welfare support teams on

0191 6432777 (choose option 2).

This team can support eligible families if they are struggling financially.

This is for North Tyneside Residents only.

Christmas holidays 2021 Free School Meal Vouchers

This scheme has now closed - Click for information (for reference only)

All FSM families (eligible and registered for FSM before 29/11/21) have been emailed a code for a £30 voucher, per child, to cover the two week Christmas 2021 holiday.

The code can then be exchanged for a gift card for your chosen retailer via the EdenRed website.

Any issues with the codes (not being received etc) must be sent to participation@northtyneside.gov.uk - please do not email the school.

Codes MUST be converted to vouchers before January 10th 2022 or the entitlement will be lost.

This is a one off grant.


For those families who have missed the deadline when registering for free school meals, please contact the Welfare support teams on

0191 6432777 (choose option 2).

This team can support eligible families if they are struggling financially.

This is for North Tyneside Residents only.

October half-term 2021 Free School Meal Vouchers

This scheme has now closed - Click for information (for reference only)

Free School Meals October Half-term voucher 2021

Please be aware the codes expired on Friday 12th November 2021.

After this date codes will not be able to be converted to a gift card and the entitlement will be lost.


All FSM families (eligible and registered for FSM before 11/10/21) received a £15 voucher, per child, to cover the October 2021 half-term holiday

A code was emailed to the address we have on our system during the w/b 25/10/2021

The code can then be exchanged for a gift card for your chosen retailer via the EdenRed website.

This is the same system that has been used since April 2020, so hopefully it will be easy.

Any issues with the codes (not being received etc) must be sent to participation@northtyneside.gov.uk - please do not email the school.

This is a one off grant.


Summer holiday July/August 2021 Free School Meal Vouchers

This scheme has now closed - Click for information (for reference only)

To cover 7 weeks, of £15 per week, per student - the payments have been made in two lump sums, via EMAIL

£55 on the 19/07/2021

£50 on the 09/08/2021

which covers 7 weeks.

This is a one off grant.


As before, codes have been issued via email and redeemed through the Edenred online system.

Please check your emails on the dates above, if you do not receive your code on the dates above, please email

participation@northtyneside.gov.uk



If you have used your code and not received the voucher you will need to speak to Edenred, we can not sort any issues once the code has been used.


The Local Authority can deal with issues 9.30-10.30 and again 15.30-16.30 Monday to Thursday.


Queries will be dealt with in the order that they come into the inbox so it is important that families contact us as soon as they realise they have a problem.


The vouchers are to cover food over the summer holidays and must be used in this period.

Any vouchers not downloaded by the first week of term will be cancelled and can't be reinstated.