School Meals
School Meals are changing at Norham High School
From Monday 15th April we are entering into an exciting new partnership with Hutchinson Catering services for our break & lunch provision.
A new full menu with fresh and tasty food offerings at sensible prices, will be available to view soon.
Your current ParentPay account will no longer be valid - any credit left on this account will be refunded back to your payment method used.
Lunches must be paid for in advance as there will be a ‘no debt’ policy on school lunch accounts.
The school will now be liable for any debts incurred by parents and we cannot afford this money coming out of our education budget.
Free School Meals (FSM)
All those students already claiming FSM, the FSM allowance will be added to the new School Gateway app on a daily basis, as normal.
Our School budget is in part decided by how many parents take up the offer of Free School Meals.
It is most appreciated when parents check if they are eligible and claim their entitlement - if you haven't already done so.
Please see the details at the bottom of the page for the process for claiming FSM.
Paying for school meals at Norham High School will now be done through the School Gateway App
Can all parents / carers please follow the link above, download the app (or use the website) create an account
If you are asked then say YES to “Allow Push Notifications”
The system will ask for your email address - this must be the email address we hold at school on our information system.
Once in the app, please go to Lunch Money
Top Up Balance
Click on School Meals 23/24
Add an amount (minimum £2.60)
Then pay by your preferred method (bank transfer or Credit card)
More info on the Schoolgateway app can be found HERE
(not all features on the schoolgateway app will be available at launch from Norham High School)
If you have changed your email address, or have any issues with accessing the app,
please email norhamschoolmeals@ntlp.org.uk with your name and your child's full name and DOB
Free School Meals (FSM) at Norham High School
You're eligible for free school meals if you receive any of the following benefits:
income-based Jobseeker’s Allowance
income-related Employment and Support Allowance
support under Part VI of the Immigration and Asylum Act 1999
the guaranteed element of Pension Credit
Child Tax Credit (provided you’re not also entitled to Working Tax Credit and have an annual gross income of no more than £16,190)
Working Tax Credit run-on - paid for 4 weeks after you stop qualifying for Working Tax Credit
Universal Credit - if you apply on or after 1 April 2018 your household income must be less than £7,400 a year (after tax and not including any benefits you get)
If your child is eligible for free school meals, they’ll remain eligible until they finish the phase of schooling (primary or secondary).
Applications can be taken over the telephone by calling (0191) 643 2288 or by clicking on the link below.
Archived Information - for your reference only
Free School Meal Vouchers Christmas 2023
Click for information (for reference only)
All FSM families (eligible and registered for FSM before 15/12/2023) will receive £30 per child, to provide support for food over the Christmas holiday 2023.
The voucher will be sent, via email, on Monday 18/12/2023
The codes will be emailed from the EdenRed system
This is a one off grant.
Once you receive your code, it must then be exchanged for a gift card (by 20/01/2024) for your chosen retailer via the EdenRed website (details on the email you receive) or the entitlement will be lost.
Please email norhamfsmecode@gmail.com if you wish to update your email address.
Please include your name and your child's full name and date of birth.
Any issues with the codes (not being received etc) must be sent to participation@northtyneside.gov.uk - please do not email the school.
For those families who have missed the deadline when registering for free school meals, please contact the Welfare support teams on
0191 6432777 (choose option 2).
This team can support eligible families if they are struggling financially.
This is for North Tyneside Residents only.
This team can support eligible families if they are struggling financially.
This is for North Tyneside Residents only.
Free School Meal Vouchers October half-term 2023
Click for information (for reference only)
All FSM families (eligible and registered for FSM before 27/10/2023) will receive £15 per child, to provide support for food over the October half-term holiday 2023.
The voucher will be sent, via email, on Monday 30/10/2023
The codes will be emailed from the EdenRed system
This is a one off grant.
Once you receive your code, it must then be exchanged for a gift card (by 10/11/2023) for your chosen retailer via the EdenRed website (details on the email you receive) or the entitlement will be lost.
Please email norhamfsmecode@gmail.com if you wish to update your email address.
Please include your name and your child's full name and date of birth.
Any issues with the codes (not being received etc) must be sent to participation@northtyneside.gov.uk - please do not email the school.
For those families who have missed the deadline when registering for free school meals, please contact the Welfare support teams on
0191 6432777 (choose option 2).
This team can support eligible families if they are struggling financially.
This is for North Tyneside Residents only.
This team can support eligible families if they are struggling financially.
This is for North Tyneside Residents only.
Summer holidays 2023 Free School Meal Vouchers
Click for information (for reference only)
The voucher will be sent, via email, on Monday 24/07/2023
The codes will be emailed from the EdenRed system
This is a one off grant.
Once you receive your code, it must then be exchanged for a gift card (by 01/09/2023) for your chosen retailer via the EdenRed website (details on the email you receive) or the entitlement will be lost.
Please email norhamfsmecode@gmail.com if you wish to update your email address BEFORE 17/07/2023
Please include your name and your child's full name and date of birth.
Any issues with the codes (not being received etc) must be sent to participation@northtyneside.gov.uk - please do not email the school.
For those families who have missed the deadline when registering for free school meals, please contact the Welfare support teams on
0191 6432777 (choose option 2).
This team can support eligible families if they are struggling financially.
This is for North Tyneside Residents only.
This team can support eligible families if they are struggling financially.
This is for North Tyneside Residents only.
May half-term 2023 Free School Meal Vouchers
Click for information (for reference only)
All FSM families (eligible and registered for FSM before 22/05/2023) will receive £15, per child, to provide support for food over the May half-term 2023.
The voucher will be sent, via email, on Monday 29/05/2023
The codes will be emailed from the EdenRed system
This is a one off grant.
Once you receive your code, it must then be exchanged for a gift card (by 09/06/2023) for your chosen retailer via the EdenRed website (details on the email you receive) or the entitlement will be lost.
Please email norhamfsmecode@gmail.com if you wish to update your email address.
Please include your name and your child's full name and date of birth.
Any issues with the codes (not being received etc) must be sent to participation@northtyneside.gov.uk - please do not email the school.
For those families who have missed the deadline when registering for free school meals, please contact the Welfare support teams on
0191 6432777 (choose option 2).
This team can support eligible families if they are struggling financially.
This is for North Tyneside Residents only.
This team can support eligible families if they are struggling financially.
This is for North Tyneside Residents only.
Easter holidays 2023 Free School Meal Vouchers
Click for information (for reference only)
All FSM families (eligible and registered for FSM before 10/02/2023) will receive £15, per child, to provide support for food over the February half-term 2023.
The voucher will be sent, via email, on Monday 20/02/2023 (please note date change)
The codes will be emailed from the EdenRed system
This is a one off grant.
Once you receive your code, it must then be exchanged for a gift card (by 06/03/2023) for your chosen retailer via the EdenRed website (details on the email you receive) or the entitlement will be lost.
Please email norhamfsmecode@gmail.com if you wish to update your email address.
Please include your name and your child's full name and date of birth.
Any issues with the codes (not being received etc) must be sent to participation@northtyneside.gov.uk - please do not email the school.
For those families who have missed the deadline when registering for free school meals, please contact the Welfare support teams on
0191 6432777 (choose option 2).
This team can support eligible families if they are struggling financially.
This is for North Tyneside Residents only.
This team can support eligible families if they are struggling financially.
This is for North Tyneside Residents only.
February half-term 2023 Free School Meal Vouchers
Click for information (for reference only)
All FSM families (eligible and registered for FSM before 10/02/2023) will receive £15, per child, to provide support for food over the February half-term 2023.
The voucher will be sent, via email, on Monday 20/02/2023 (please note date change)
The codes will be emailed from the EdenRed system
This is a one off grant.
Once you receive your code, it must then be exchanged for a gift card (by 06/03/2023) for your chosen retailer via the EdenRed website (details on the email you receive) or the entitlement will be lost.
Please email norhamfsmecode@gmail.com if you wish to update your email address.
Please include your name and your child's full name and date of birth.
Any issues with the codes (not being received etc) must be sent to participation@northtyneside.gov.uk - please do not email the school.
For those families who have missed the deadline when registering for free school meals, please contact the Welfare support teams on
0191 6432777 (choose option 2).
This team can support eligible families if they are struggling financially.
This is for North Tyneside Residents only.
This team can support eligible families if they are struggling financially.
This is for North Tyneside Residents only.
Christmas holidays 2022 Free School Meal Vouchers
Click for information (for reference only)
All FSM families (eligible and registered for FSM before Dec'22) received £30, per child, to provide support for clothing and shoes over the 2022 Christmas holidays.
The voucher was sent, via email, on Friday 02/12/2022
The codes will be emailed from the EdenRed system
This is a one off grant.
Once you receive your code, it must then be exchanged for a gift card (by 31/12/2022) for your chosen retailer via the EdenRed website (details on the email you receive) or the entitlement will be lost.
Please email norhamfsmecode@gmail.com if you wish to update your email address.
Please include your name and your child's full name and date of birth.
Any issues with the codes (not being received etc) must be sent to participation@northtyneside.gov.uk - please do not email the school.
For those families who have missed the deadline when registering for free school meals, please contact the Welfare support teams on
0191 6432777 (choose option 2).
This team can support eligible families if they are struggling financially.
This is for North Tyneside Residents only.
This team can support eligible families if they are struggling financially.
This is for North Tyneside Residents only.
Winter Clothes/shoes fund 2022 Vouchers
Click for information (for reference only)
All FSM families (eligible and registered for FSM before 25/11/2022) received £45, per child, to provide support for clothing and shoes over the winter period 22/23.
The voucher was sent, via email, on Friday 02/12/2022
The codes will be emailed from the EdenRed system
This is a one off grant.
Once you receive your code, it must then be exchanged for a gift card (by 31/12/2022) for your chosen retailer via the EdenRed website (details on the email you receive) or the entitlement will be lost.
Please email norhamfsmecode@gmail.com if you wish to update your email address.
Please include your name and your child's full name and date of birth.
Any issues with the codes (not being received etc) must be sent to participation@northtyneside.gov.uk - please do not email the school.
For those families who have missed the deadline when registering for free school meals, please contact the Welfare support teams on
0191 6432777 (choose option 2).
This team can support eligible families if they are struggling financially.
This is for North Tyneside Residents only.
This team can support eligible families if they are struggling financially.
This is for North Tyneside Residents only.
October half-term 2022 Free School Meal Vouchers
This scheme has now closed - Click for information (for reference only)
The voucher was sent, via email, on Monday 24/10/2022 (not Friday 21/10/22 as originally stated)
The codes were sent, via email from the EdenRed system
This is a one off grant.
Once you receive your code, it must then be exchanged for a gift card (by 04/11/2022) for your chosen retailer via the EdenRed website (details on the email you receive) or the entitlement will be lost.
Please email norhamfsmecode@gmail.com if you wish to update your email address.
Please include your name and your child's full name and date of birth.
Any issues with the codes (not being received etc) must be sent to participation@northtyneside.gov.uk - please do not email the school during the holidays.
For those families who have missed the deadline when registering for free school meals, please contact the Welfare support teams on
0191 6432777 (choose option 2).
This team can support eligible families if they are struggling financially.
This is for North Tyneside Residents only.
Summer holiday July/August 2022 Free School Meal Vouchers
This scheme has now closed - Click for information (for reference only)
All FSM families (eligible and registered for FSM before 15/07/2022) received £90, per child, to cover the six weeks summer 2022 holiday.
The voucher was sent on Friday 22/07/2022
The codes were emailed from the EdenRed system
This is a one off grant.
Once you receive your code, it must then be exchanged for a gift card (by 09/09/2022) for your chosen retailer via the EdenRed website (details on the email you receive) or the entitlement will be lost.
Please contact the school by the 18th July if you believe your email address is out of date.
Any issues with the codes (not being received etc) must be sent to participation@northtyneside.gov.uk - please do not email the school during the holidays.
For those families who have missed the deadline when registering for free school meals, please contact the Welfare support teams on
0191 6432777 (choose option 2).
This team can support eligible families if they are struggling financially.
This is for North Tyneside Residents only.
May half-term 2022 Free School Meal Vouchers
This scheme has now closed - Click for information (for reference only)
All FSM families (eligible and registered for FSM before 26/05/2022) received a code for a £15 voucher, per child, to cover the May half-term 2022 holiday.
The email was sent from EdenRed system on Friday 27/05/2022.
This is a one off grant.
Once you receive your code, it must then be exchanged for a gift card (by 10/06/2022) for your chosen retailer via the EdenRed website (details on the email you receive).
Codes MUST be converted to vouchers before June 10th 2022 or the entitlement will be lost.
Please contact the school if you believe your email address is out of date.
For those families who have missed the deadline when registering for free school meals, please contact the Welfare support teams on
0191 6432777 (choose option 2).
This team can support eligible families if they are struggling financially.
This is for North Tyneside Residents only.
Easter holidays 2022 Free School Meal Vouchers
This scheme has now closed - Click for information (for reference only)
All FSM families (eligible and registered for FSM before 06/04/2022) received a code for a £30 voucher, per child, to cover the April Easter 2022 holiday.
The email with the code was sent from EdenRed on Friday 08/04/2022.
This is a one off grant.
Once you receive your code, it can then be exchanged for a gift card (by 29/04/2022) for your chosen retailer via the EdenRed website (details on the email you receive).
Codes MUST be converted to vouchers before April 29th 2022 or the entitlement will be lost.
For those families who have missed the deadline when registering for free school meals, please contact the Welfare support teams on
0191 6432777 (choose option 2).
This team can support eligible families if they are struggling financially.
This is for North Tyneside Residents only.
February half-term 2022 Free School Meal Vouchers
This scheme has now closed - Click for information (for reference only)
All FSM families (eligible and registered for FSM before 18/02/2022) received a code for a £15 voucher, per child, to cover the February 2022 half-term holiday.
The email was sent from EdenRed a on Monday 21/02/22.
This is a one off grant.
The code can then be exchanged for a gift card for your chosen retailer via the EdenRed website.
Any issues with the codes (not being received etc) must be sent to participation@northtyneside.gov.uk - please do not email the school.
Codes MUST be converted to vouchers before March 7th 2022 or the entitlement will be lost.
For those families who have missed the deadline when registering for free school meals, please contact the Welfare support teams on
0191 6432777 (choose option 2).
This team can support eligible families if they are struggling financially.
This is for North Tyneside Residents only.
Christmas holidays 2021 Free School Meal Vouchers
This scheme has now closed - Click for information (for reference only)
All FSM families (eligible and registered for FSM before 29/11/21) have been emailed a code for a £30 voucher, per child, to cover the two week Christmas 2021 holiday.
The code can then be exchanged for a gift card for your chosen retailer via the EdenRed website.
Any issues with the codes (not being received etc) must be sent to participation@northtyneside.gov.uk - please do not email the school.
Codes MUST be converted to vouchers before January 10th 2022 or the entitlement will be lost.
This is a one off grant.
For those families who have missed the deadline when registering for free school meals, please contact the Welfare support teams on
0191 6432777 (choose option 2).
This team can support eligible families if they are struggling financially.
This is for North Tyneside Residents only.
October half-term 2021 Free School Meal Vouchers
This scheme has now closed - Click for information (for reference only)
Free School Meals October Half-term voucher 2021
Please be aware the codes expired on Friday 12th November 2021.
After this date codes will not be able to be converted to a gift card and the entitlement will be lost.
All FSM families (eligible and registered for FSM before 11/10/21) received a £15 voucher, per child, to cover the October 2021 half-term holiday
A code was emailed to the address we have on our system during the w/b 25/10/2021
The code can then be exchanged for a gift card for your chosen retailer via the EdenRed website.
This is the same system that has been used since April 2020, so hopefully it will be easy.
Any issues with the codes (not being received etc) must be sent to participation@northtyneside.gov.uk - please do not email the school.
This is a one off grant.
Summer holiday July/August 2021 Free School Meal Vouchers
This scheme has now closed - Click for information (for reference only)
To cover 7 weeks, of £15 per week, per student - the payments have been made in two lump sums, via EMAIL
£55 on the 19/07/2021
£50 on the 09/08/2021
which covers 7 weeks.
This is a one off grant.
As before, codes have been issued via email and redeemed through the Edenred online system.
Please check your emails on the dates above, if you do not receive your code on the dates above, please email
participation@northtyneside.gov.uk
If you have used your code and not received the voucher you will need to speak to Edenred, we can not sort any issues once the code has been used.
The Local Authority can deal with issues 9.30-10.30 and again 15.30-16.30 Monday to Thursday.
Queries will be dealt with in the order that they come into the inbox so it is important that families contact us as soon as they realise they have a problem.
The vouchers are to cover food over the summer holidays and must be used in this period.
Any vouchers not downloaded by the first week of term will be cancelled and can't be reinstated.